Order Processing & Shipping Information

At Celorah, we prepare and deliver every order with care to ensure a smooth shopping experience. Here’s everything you need to know:

🕒 Processing Time

• All orders are processed within 3–5 business days before shipping.

• Each item is carefully inspected and securely packaged to meet our quality standards.

🚚 Shipping Estimates

United States

• Shipped via USPS or FedEx

• Estimated delivery: 15–20 business days after dispatch

International Orders

• Estimated delivery: 15–30 business days, depending on your location and customs clearance

⏳ Delays may occur due to customs, weather, peak seasons, or global shipping disruptions. We appreciate your patience.

🔍 Tracking Your Order

• Once shipped, you’ll receive a confirmation email with your tracking number.

• You can also check your order anytime on our Track Your Order page.

❌ Cancellations & Address Changes

• To cancel or update your address, please email us at celorah20@gmail.com within 24 hours of placing your order.

• Use the subject line:

  • "CANCEL MY ORDER"

  • "ADDRESS CHANGE"

⚠️ Once your order has shipped, we cannot make changes.

🚪 Delivery Attempts

• Carriers typically attempt delivery twice.

• If unsuccessful, the package may be returned to us.

• Additional shipping charges may apply for re-delivery.

💥 Damaged or Faulty Items

If your item arrives damaged, we’ll make it right. Please email celorah20@gmail.com with:

1. Your order number

2. A clear photo of the damaged item

We’ll send you a replacement free of charge as soon as possible.

🤝 Need Help?

Our support team is here for you.
📧 Email us anytime at celorah20@gmail.com – we aim to respond within 24 hours.